Privacy

Your data,
handled with care.

Why we ask for your documents, how we keep them safe, and the choices you have.

01Who we are

  • PulseDrive Car Rentals operates in Nairobi, Kenya and is responsible for the personal data described in this policy.
  • We handle personal data in line with the Kenya Data Protection Act, 2019.

02What we collect

  • Contact and account details: name, email address, phone number and sign-in information.
  • Identity documents: driving licence (front and back), national ID (front and back) or passport page, for you and any additional driver.
  • Booking details: vehicle, dates, pickup, return and delivery locations, extras and your signature on the rental agreement.
  • Payment records: amounts, references and payment status. Card and mobile money details are handled by our payment provider, Pesapal, and are not stored by PulseDrive.

03Why we use it

  • To verify driver eligibility and identity before releasing a vehicle.
  • To prepare, sign and store your rental agreement and process payment.
  • To deliver and collect vehicles, provide support and handle accidents, fines or insurance claims.
  • To meet legal, tax and regulatory obligations and prevent fraud or vehicle theft.

04Vehicle tracking

  • Our vehicles may be fitted with GPS tracking devices used for security, theft recovery, roadside assistance and confirming prohibited use.
  • Location data is accessed only by authorised staff when needed for these purposes.

05Who we share it with

  • Payment providers, insurers, roadside assistance partners and our secure hosting provider, only as needed to provide the service.
  • Police and government authorities where required by law, such as for traffic offences or accident reports.
  • We never sell your personal data.

06How we protect it

  • Documents and signatures are stored in private, access-controlled storage and are only visible to you and authorised PulseDrive staff.
  • Connections to our site are encrypted, and staff access is limited by role.

07How long we keep it

  • Booking records and signed agreements are kept for up to 7 years to meet legal and tax requirements.
  • Identity documents may be deleted on request once no rental, claim or dispute remains open.

08Your rights

  • You may request access to, correction of, or deletion of your personal data, and object to certain uses of it.
  • You can update your details and documents from your profile at any time.
  • If you are unhappy with how we handle your data, you may complain to the Office of the Data Protection Commissioner of Kenya.

Questions about this policy? Contact us at info@pulsedrive.co.ke or through the contact page.